Speaker: Nguyen Thi Thu Hang
Title: Director of eBanking Services R&D Department
Organization: Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)
Building a financial inclusion based on digital infrastructure
Currently, Mrs. Nguyen Thi Thu Hang is Director of Ebanking services Department of Vietcombank – a department which specialized in researching, developing and deploying all modern banking services for both individual and corperate clients of Vietcombank. She has been with Ebanking Services Dept, since its inception. Undergoing the establishment and development process, Vietcombank has now offered customers a wide range of electronic products that meet the increasing customers’ demands. Prior to being the director of Ebanking services Dept, she had more than 10 year experience in the Vietcombank’s IT development strategy and applications building as well as deploying IT projects and software programs in order to meet operational requirements and implement new product development policies of Vietcombank.
The trend of Digitalization and Industry 4.0 is having a profound influence on the everyday lives of people in Vietnam and throughout the world. In the wave of technology and the increasing expectations of customers, banks are rapidly changing the traditional models of product and service development towards a new focus on enhancing the customer experience. Customer segmentation and the focus on the needs of many different kinds of customers is increasingly important. Through the presentation, the presenter wants to share some digital financial solutions that Vietcombank has been developing for the needs of many segments of customers; from those who need access to bank accounts for the first time, to millennials, through to sophisticated affluent and business customers