Mr. Hai has deep knowledge and amazing experience in Genesys’s Customer Experience solutions since 2010, not only in customer consultant but also real deployment of Genesys solution in variety of enterprises.
How technology trend influences Customer Experience, connected moments and more
Next Generation Engagement: Extends the customer experience beyond traditional communication channels (e.g., voice, email, chat, social, etc.) and into the Internet of Things (IoT), determining in real-time the best course of action given the user context, resource availability, customer profile and business attributes.
Bring-Your-Own-Bot: In a departure from the competition, Genesys enables companies to bring their own bots, like those powered by IBM Watson, to its customer experience platform. They seamlessly blend capabilities with native Genesys artificial intelligence (AI) and machine learning systems to gain a deeper understanding of customer interactions across channels.
Read more at: http://www.genesys.com/g-nine