Nghiem Thanh Son is Deputy Director General of Payment Systems Department of State Bank of Vietnam (SBV). He took his post as payment systems expert in 2005 and involved in preparing Vietnam’s payment systems development strategy. He is now in charge of payment systems oversight activities and development of national payment systems. Currently he is involving in preparing the national financial inclusion strategy. He is the member of the International Task Force on Payment Aspects of Financial Inclusion (PAFI) co-chaired by the WBG and BIS-CPMI.
Mr. Son has led and participated in several scientific research projects such as “Restructuring National Payment Systems until the year 2020”; “Solutions to promote mobile payments in rural areas” etc. At present he is preparing the research project on the adoption of global messaging standard ISO20022 in the Vietnam’s financial market infrastructure.
Mr. Son has been working for the SBV since 1997 and prior to working at the Payment Systems Department, he was the money market expert in the Credit Department. He also took the post as a personal assistant to the Governor for several years. He graduated from the Foreign Trade University in 1996 and got his Master Degree in Public Policy from Graduate Institute for Policy Study in Tokyo, Japan in 2004.
The current status and orientation of improving customer experience in retail banking