Mr. Dinh Van Chien

Deputy CEO, TPBank

Mr. Dinh Van Chien

Deputy CEO, TPBank

Biography

Mr. Dinh Van Chien has more than 18 years of experience in Finance, Banking and Marketing, assuring other positions in domestic and international organizations such as Deputy Director of Card Center, Project Director for Visa/Master Card of Vietcombank; Marketing Director at Johnson & Johnson Vietnam; Senior Executive Officer in Global Financial Advisory Services at OCBC Bank (Singapore); Director of Product Development center in Retail Banking sector at VPBank. He has joined TPBank since 2013.

Mr. Chien is a Bachelor of Foreign Trade University; Master of Banking & Finance at Notre Dame University, Indiana, USA under the Fulbright Scholarship Program.

Topic:

Enhancing Customer Satisfaction with “Live bank”

  1. Introduction about LiveBank
  2. Why CX in financial service needs to be enhanced
  3. The application of technology has significantly improved CX
  4. How CX has been improved and its benefit.